Genesys Telecommunications Laboratories, Inc. is an American multinational company that specializes in customer experience and call center technology. The company was founded in 1990 and is headquartered in Daly City, California. Genesys offers a wide range of products and services, including cloud-based and on-premises customer experience and contact center solutions, as well as AI-powered virtual assistants. These solutions are aimed at helping businesses to improve customer interactions and increase efficiency in their contact centers. The company’s products are used by businesses of all sizes, in a variety of industries such as financial services, healthcare, and telecommunications. Genesys has a global customer base, with operations and partners in over 100 countries. The company has been recognized as a leader in the customer experience and contact center market by various industry analysts.
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